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Cancellation & Payment Policies

If you decide to book a reservation, please confirm the dates and supply credit card details to secure your booking. These can be sent by email. These details are only held as security of your reservation. Full payment may be ready by credit card (Visa or Mastercard) on the morning of your deoparture. Once credit card details are supplied you will receive final confirmation that your room is secure for the dates requested.

 

 

Confirmation

Upon receipt of your email and deposit, we will send you confirmation of your booking with the complete address and telephone number of your accommodation.


- Should your arrival time be delayed for any reason you must contact your host/hostess directly.

Cancellation

Should you be forced to cancel a reservation:
- Up to 20 days prior to the date of your expected arrival we will refund your the down payment with no penalty
- Less then 5 days prior to the date of your expected arrival we will keep 100% of the down payment.
- If for any reason you are a "no show" (you do not give any advance notice that you will not be arriving) or a cancellation notification is not received at least 72 hours prior to your arrival (GMT+13), in addition to keeping 100% of the down payment wewill charge you an amount equal to one night's rate for the accommodation.

Rates, Early and Late Arrival

  • Rates are for one or two people and include a complimentary  continental breakfast.

  • A two-night minimum stay is required on all major holidays and holiday weekends throughout the year, including special event weekends.

  • Check-in time is 3:00 PM: We will, however, be happy to check you in early if the room is not occupied. You are also welcome to leave your baggage with us if you arrived early and the room is still occupied.

  • Just as you would expect your room to be ready at check-in time, we are counting on you to arrive as close to the specified time as possible. Please e-mail or phone us to let us know if your scheduled arrival time has changed just in case we have to run some errands. We do understand that at times plane flights might be delayed etc. and it may prove impossible to contact us, but a phone call or email is really appreciated if at all possible.

  • Note: In case of late arrival conflict with our planned schedule to be at home to welcome you. We will leave the keys in the lock box below the mail box by the railing for you to retrieve to enter the house. 

  • Check-out time is 10:00 AM: As we have to prepare the room for the next check-in. If you have a late flight to catch and would like to explore the city one last time before your flight, you are also welcome to leave your baggage with us for the day.

  • Children over twelve years old are welcome. All rooms are rated for 2 people maximum occupancy. No sleeping bags or cots can be brought in to rooms.

  • Items left behind: Regular items left behind require you to contact us for returns. We'd be happy to put it in the courier pack to mail back to you for a flat fee of $39.90 plus HST charged by NZ post. (Larger items will incur extra charges.)

     

     

     

     

     

     

     

     

     

Terms & Conditions

  • Pohutukawa Coast B&B is Smoke-Free. If you are found smoking in the house, you will be asked to leave without a refund.

  • We are not wheelchair accessible.

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    A border terrier dog also lives here (very friendly)

     

     

     

     

     

     

     

     

     

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